Terms and Conditions

 

Last Updated: July 2025

Welcome to Aroma Soul Glo! These Terms and Conditions ("Terms") govern your use of our website and purchases made through our online store. By accessing our site or purchasing a product, you agree to be bound by these Terms. Please read them carefully.

1. General Information

Aroma Soul Glo is a small business that offers handcrafted aromatherapy candles, body care, hair care, and wellness products. All items are made in small batches using natural ingredients. We reserve the right to update or modify these Terms at any time without prior notice.

2. Product Information

We strive to describe and display our products as accurately as possible. However, due to the handcrafted nature and natural ingredients used, slight variations in color, scent, and texture may occur. These variations do not impact product quality or effectiveness.

3. Orders and Payments

All prices are listed in [CAD/USD] and are subject to change without notice. Payment must be completed at checkout using our secure payment gateway. We reserve the right to cancel or refuse any order for any reason, including suspected fraud or inventory issues.

4. Shipping and Delivery

Orders are typically processed within [3–5] business days. Delivery times may vary depending on your location. Once shipped, we are not responsible for delays caused by carriers, weather, or customs. Tracking information will be provided when available.

5. Returns and Refunds

Due to the personal nature of our products, all sales are final. However, if your item arrives damaged or defective, please contact us within 7 days of receiving your order with photos and a description. We will do our best to resolve the issue with a replacement or store credit.

6. Allergy Disclaimer

Our products are made with natural ingredients including essential oils, nut butters, and plant-based extracts. If you have allergies or sensitivities, please review the full ingredient list before purchase. Aroma Soul Glo is not liable for any allergic reactions.

7. Intellectual Property

All content on this website—including text, photos, logos, and product descriptions—is the property of Aroma Soul Glo and may not be copied, distributed, or used without written permission.

8. Limitation of Liability

By using our products, you agree that Aroma Soul Glo shall not be held liable for any damages arising from the use or misuse of our products, website, or services. Products are not intended to diagnose, treat, cure, or prevent any medical conditions.

9. Privacy

We respect your privacy. Personal information collected during checkout is used solely to process your order and is never shared or sold. For more information, please see our [Privacy Policy].

10. Contact Us

For questions, concerns, or support, please email us at: aromasoulglo@gmail.com